Shipping and Returns

Tracking Updates

During busier seasons, carriers may take longer than expected to update the tracking status of a package. If a package has shipped and the tracking status does not update within 3 business days, please contact Ninja Shields for an additional update on your package. If a package shows tracking updates but has stalled at a processing location, please contact the carrier for additional information, as they would be able to provide the most up to date information on your package.

Return Policy

We stand fully behind our products. If you are not 100% satisfied, contact [email protected] 30 days of delivery to initiate the return process. We ask that you share your valuable input as to why you are requesting a return, so that we may strive to improve your customer experience in the future.

Please note, we are only able to accept returns/provide refunds for orders purchased through www.ninjasafetyandprivacy.com. Samples will not be eligible for return.

Refunds will process once the order is in transit to our warehouse.

Shipping Rates

Below are the current shipping options available when purchasing from Ninja:

Standard (4-7 Business Days) free for all On The Go Packs vis USPS

Once an order has been processed the shipping method cannot be changed.

Processing Times

Ninja offers standard shipping with 4-7 business day delivery. This includes a 1-2 business day processing time for orders. Please allow extra time if your order was placed Friday evening, during weekends or on holidays.

The daily cut-off for processing orders is 12PM PST. For example, if you ordered Thursday before Noon PST, your order would be picked, packed and shipped out that same day. If you ordered Thursday after Noon PST, your order would be picked, packed and shipped the following day.  If you ordered Friday after Noon PST, your order would be picked, packed, and picked up on Monday. Unfortunately, we do not pick orders on the weekend.

APO/AE/AA

Standard shipping to military addresses is sent via USPS. Due to extended handling time, delivery to these addresses may take up to 21 business days.

Holiday Shipping Cutoffs

Please note that the months of November and December are some of the busiest times of the year, as people nationwide are shopping and preparing for the holiday season. Some packages may experience carrier delays of up to 10 business days.

Please take note of our holiday cutoff dates & times:

To receive by Christmas with ground shipping, please place your order by December 11th, Noon PST and expedited shipping by December 19th, Noon PST.

To receive by New Years Eve, please place your order by December 18th, Noon PST

Questions about Shipping and Returns should be sent to us at: [email protected]

Where Do You Ship To?

We currently ship to only within the United States.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your order.

Please note that carriers may take longer than expected to update the tracking status of a package during busier seasons.

If the tracking status does not update within 3 business days, please contact Nnja for an additional update on your package.

If you have not received a shipping confirmation email, please check your spam folder or contact Ninja customer experience team at [email protected] for assistance.